Due to the customized and service-based nature of our work, our refund policy is subject to the following conditions:

Non-Refundable Amounts:

Advance (down) payments are non-refundable, as they cover initial planning and operational costs.

Any payments made for work already completed are not eligible for a refund.

Cases Eligible for Refund: Refunds may be considered in the following situations:

If the company fails to deliver the service as per the agreed timeline or specifications, the client may be entitled to a partial or full refund, based on a technical assessment.

If the client cancels the project before the start of execution, a partial refund may be issued after deducting administrative costs.

Refund Request Procedure:

A written refund request must be submitted via email within 14 business days of the issue arising.

Each case will be reviewed and responded to within 7 business days.

Refund Disbursement:

Approved refunds will be processed using the original payment method within 14 business days of approval.